Important information about your reseller account

We’re thrilled to inform you that we have just launched brand new shared cPanel plans that will be hosted on our new, cutting edge, enterprise-grade cPanel infrastructure.

The feedback from last year’s reseller survey was received loud and clear. A super-fast, robust and scalable hosting infrastructure for your clients was what you wanted. We heard you, and are super excited to announce that it is finally here. Whether it's a basic HTML site or an advanced WordPress install with customised features and plugins, lighting fast performance comes standard on our cPanel platform.

For the immediate future though, these new plans will only be available for new cPanel orders for your customers that have domain names that are not currently hosted on cPanel with us. For your customers that are, we plan on upgrading shortly. We will be in touch with more detail on this very soon.

With the release of these new cPanel plans and the discontinuation of purchases of the previous plans (now being referred to as Legacy cPanel plans), you may have some questions or queries.

As part of our new and improved monthly newsletter, we will provide all the information you need to know about these exciting, new hosting plans. Please keep an eye out for this newsletter in the coming weeks, we will provide you a more broader, business update as well as a sneak peek into the remainder of our plans for 2020.

In the meantime, if you have any queries on the new cPanel plans, please refer to the information available at the links below:

Product specifications
New cPanel plans FAQ
Getting started with cPanel articles
Updating your Whitelabel Shopfront - Download file now includes the new cPanel plans and Microsoft 365 (formerly known as Office 365)

And for any additional information prior to then, or at any time, please feel free to reach out to your account manager or email amteam@tppwholesale.com.au and we will be more than happy to assist.

Regards,
TPP Wholesale Team

We would like to inform partners that our contact phone numbers have changed due to recent upgrades to our customer service and support phone systems. The updated contact information can be found below:

Phone: 1300 885 884
Fax: 02 7908 0745
Int'l Phone: +61 2 7908 0744
Int'l Fax: +61 2 7908 0745
NZ Toll-Free Phone: 0800 436 624

The following legacy phone numbers are no longer in use:

+61 2 9215 6247
+61 2 9215 6001
+61 2 8580 6251
1300 665 491
1300 711 044
1300 669 567

Additionally, the direct phone number for your assigned Account Manager has been changed. To receive their new direct phone number please reach out to your Account Manager or email amteam@tppwholesale.com.au.

Regards,
TPP Wholesale Team

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