Important information about your reseller account

Please be aware that on 14th May, there will be a scheduled outage on the Reseller Admin Panel. The outage is expected to last from 9 am until 5 pm AEST.

Services impacted:

  • Reseller Admin Panel

Impact: The outage will not affect your services. However, it will affect your ability to manage your services that require management from the Reseller Admin Panel.

Following the outage mentioned above, there will be a supplementary scheduled outage on 21st May, expected to last from 9 am until 9 pm AEST.

Both scheduled outages will be conducted as the first steps in transitioning the ownership and management of the Reseller Admin Panel from the previous owner WebCentral to TPP Wholesale (a CentralNic Group PLC brand).

For an up-to-date status on the outage or more information, please visit our Service Status Page.

Kind regards,
Team TPP Wholesale

As previously announced, TPP Wholesale is continuing the process of consolidating all domain names onto CentralNic’s state-of-the-art reseller system. We will now be commencing transfers upon renewal for select domain names.

What does this mean for you?

There is nothing that you need to do. We will manage this process for you. However, as we transfer domains to our new backend upon renewal, there are two changes you need to be aware of:

1. There may be instances where the previous registrar will send the registrant email address a notification signalling the transfer away from this registrar account. You can advise your customers to ignore these emails.

2. Once the domain has been successfully transferred to our new accreditation and backend, for any gTLD where the registrant email address has not been verified, this will trigger a verification as per ICANN policy.

Where can I find more information?

For information explaining this process, please visit the support article linked by clicking here.

Feel free to reach out to your Account Manager or in case of any questions.

TPP Wholesale Team

Admin Panel

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